top of page

Chrysalis Beaute Med Pa - Privacy Policy

Privacy Policy

Last Updated: April 26, 2026

​

Introduction

​

Chrysalis Beauté Med Pa Inc. ("Chrysalis Beauté," "we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a consultation, receive treatments, or communicate with us by phone, email, or text message.

This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and Ontario's Personal Health Information Protection Act (PHIPA), as applicable.

​

Information We Collect

​

Personal Information You Provide

​

We may collect personal information that you voluntarily provide when you:

  • Book a consultation or appointment through our website, phone, or in person

  • Submit a contact form, request information, or message us on social media

  • Subscribe to updates, newsletters, or promotional communications

  • Provide health information for treatment planning and informed consent

  • Participate in surveys, promotions, or referral programs

This information may include: full name, date of birth, email address, mailing address, phone number, treatment interests, relevant medical history, photographs taken for treatment planning (with your consent), appointment preferences, and payment information.

​

Personal Health Information

As a medical aesthetics practice operating in Ontario, we collect and maintain personal health information in accordance with PHIPA. This includes: medical history relevant to aesthetic treatments, current medications and allergies, prior treatment records, treatment-related photographs, and signed informed consent documentation. This information is collected solely for the purpose of providing safe and appropriate care.

​

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website addresses

  • Device information

​

How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, and remind you of appointments

  • To provide treatments, aftercare, and follow-up care

  • To respond to inquiries and provide customer service

  • To send appointment-related text messages and emails (transactional)

  • To send promotional messages, special offers, and educational content (marketing — only with your express consent)

  • To process payments and maintain accurate billing records

  • To comply with legal, regulatory, and professional obligations

  • To improve our website, services, and patient experience

  • To protect against fraud, unauthorized access, and misuse

​

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

​

Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

  • Practice management and scheduling software providers

  • Payment processors

  • Email and SMS communication platforms

  • Website analytics providers

  • Professional advisors (legal, accounting, regulatory)

These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

​

Healthcare Providers

With your consent, we may share relevant health information with other healthcare providers involved in your care.

​

Legal Requirements

We may disclose your information if required by law, court order, regulatory authority, or in response to valid requests by public authorities.

​

Business Transitions

In the event of a sale, merger, or transfer of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

​

SMS / Text Messaging — Consent and Compliance
​
Compliance Statement

Chrysalis Beauté Med Pa Inc. is committed to full compliance with Canada's Anti-Spam Legislation (CASL), the Telecommunications Act, CRTC requirements, applicable Canadian carrier guidelines, and A2P 10DLC messaging standards.

​

SMS Consent Policy

By providing your phone number and explicitly consenting via the checkbox(es) on our forms, you agree to receive text messages from Chrysalis Beauté Med Pa Inc. at the mobile number you provided. Key principles of our SMS consent policy:

  • Consent must be explicit through checkbox selection — providing a phone number alone does NOT constitute consent

  • Each consent type (transactional vs. marketing) is collected separately

  • Marketing consent is entirely optional and is not required to book appointments or receive treatments

  • You can withdraw consent at any time by replying STOP

  • Consent is specific to Chrysalis Beauté Med Pa Inc. and is not transferable to any other party

​

Types of Messages and Content

We send two distinct types of SMS messages, each requiring separate consent:

Transactional Messages — Non-promotional messages including:

  • Appointment confirmations and reminders

  • Pre-treatment instructions and post-treatment aftercare

  • Booking and rescheduling notifications

  • Customer service responses to inquiries you initiate

  • Treatment-related follow-up

Marketing Messages — Promotional content including:

  • Special offers and seasonal promotions

  • New treatment announcements

  • Educational content about our services

  • Referral program information

  • Limited-time openings or availability

All messages will clearly identify Chrysalis Beauté as the sender.

​

Message Frequency

  • Transactional: Variable, based on your appointments (typically 2–6 messages per appointment cycle)

  • Marketing: Up to 2 messages per month maximum

We will not send non-urgent messages outside of 9:00 AM to 9:00 PM in your local time zone.

Message and Data Rates

Standard message and data rates may apply as determined by your mobile carrier. You are responsible for any charges from your carrier for sending or receiving text messages. Contact your carrier for details about your messaging plan. We are not responsible for carrier charges.

How to Opt Out (STOP)

You can opt out of receiving text messages at any time:

  • Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message

  • Call us at +1 (289) 272-3379 to request removal

  • Email us at info@chrysalisbeaute.ca with your opt-out request

After opting out, you will receive one confirmation message acknowledging your request. Opting out of marketing messages does not affect transactional messages related to active appointments.

How to Get Help (HELP)

For assistance with our SMS service:

​

SMS Data Collection

When you opt in to SMS communications, we collect: your mobile phone number, consent type and timestamp, message delivery status, opt-out requests and preferences, and carrier information (provided automatically by carriers). This information is used solely to deliver requested messages, maintain compliance records, honor opt-out requests, and improve service quality.

​

Third-Party Sharing — SMS Service Providers Only

Your SMS consent and mobile phone number are NOT shared with third parties for their marketing purposes. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information listed in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share your mobile number only with:

  • SMS service providers and telecommunications carriers required to deliver our messages

  • Compliance and analytics providers under strict confidentiality agreements

These providers are contractually prohibited from using your information for any purpose other than service delivery on our behalf.

​

SMS Data Retention

  • Active consent records: Duration of consent plus 4 years for compliance purposes

  • Opt-out records: Permanently retained to honor your preferences

  • Message logs: Up to 3 years for compliance and dispute resolution

​

Brand Registration

Chrysalis Beauté Med Pa Inc. maintains proper registration and verification with carrier networks and SMS aggregators as required by A2P 10DLC and Canadian carrier regulations. Our messaging campaigns are registered and verified to ensure compliance and deliverability.

​

Important Compliance Notes

  • Providing your phone number alone does NOT grant SMS consent; explicit checkbox consent is required

  • Transactional and marketing consent are collected separately

  • Marketing SMS consent is optional and is NOT required to book appointments or receive any of our services

  • Marketing SMS consent CANNOT block form submission if unchecked

  • We comply with CASL, CRTC requirements, and applicable Canadian Do Not Call (DNC) registry rules

  • We maintain consent records for regulatory compliance and dispute resolution

​

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

Your Privacy Rights

Under PIPEDA and PHIPA, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for marketing communications at any time

  • Request deletion of your information (subject to legal and professional retention requirements)

  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Information and Privacy Commissioner of Ontario (ipc.on.ca)

To exercise any of these rights, contact us at info@chrysalisbeaute.ca or +1 (289) 272-3379.

​

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing efforts. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.

​

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

​

Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. Treatments for individuals under 18 require additional consent from a parent or legal guardian.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

​

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Chrysalis Beauté Med Pa Inc. 106-57 Mill Street North Brampton, Ontario L6X 1S9 Canada

Phone: +1 (289) 272-3379 Email: info@chrysalisbeaute.ca Website: https://www.chrysalisbeaute.ca/

bottom of page
Call